Information Collection and Use
We are the sole owner of the information collected on this site. We will never sell, share, or rent this information to others. The Phnom Penh Flower collects information from our users at several different points on our website.
For a user who places an order, we request your personal information & recipient information on the order form used in the shopping cart. Contact (name, address, telephone, email, etc.) and payment information (credit card number and expiration date) is requested. This information is used for billing purposes and to fill the customer’s order. If we have trouble processing an order, we will use this information to contact the customer. Credit card transactions are processed using our own Internet merchant account and authorized via a third party payment gateway system (PayPal). The payment gateway is an authority in trusted modular payment solutions and security systems on the Internet.
Notification of Changes
SPAM EMAIL AND USE OF EMAIL ADDRESSES
We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.
Delivery & Refund
If any customer reports that an order is not delivered, we request 24 to 48 hours to contact the filling florist to determine the arrangement’s whereabouts. We reserve the right to attempt a redelivery if (a) the recipient is not home during the time of delivery; or (b) no neighbor is available to accept the delivery on behalf of the recipient.
If it is determined that the filling florist did not make the delivery attempt, we will gladly provide you with a full refund. We always ask that the filling florist provide an apology arrangement to the recipient if it is determined that the filling florist was at fault, regardless of the circumstances.
Same Day Delivery
If your order is placed by 15:00 PM in the recipient’s time zone, same-day delivery. Funeral orders can be delivered same day with a 4-hour lead time. Deliveries for morning services must be received the day prior by 13:00PM in the recipient’s time zone.
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